Webinar Training Series

You are invited to join us for our newly launched Webinar Training Series. Webinar sessions are free to NCCAA members (including NC community action agency staff), however, registration is required.


For your convenience, we've created this webinar note taking template which can be edited digitally or printed. 

Social Media 101: How to Build Your Community Outreach, Engagement and Referrals Digitally

April 9, 2020 | 10:00am – 11:00am

Presenter: Mariah Handy

Social media marketing doesn't need to be time consuming, complicated or confusing. Learn how to create an easy and effective social media strategy that'll increase your community outreach, engagement and referrals with as little as two hours of work a month. If you're new to social media marketing, this webinar will give you the crash course in everything you need to know to be proficient. If you're a veteran, it will also include some new ideas and some refreshers. Either way, you'll come away from this webinar with the tools, resources and know-how to confidently manage your agency's social media accounts.

Mariah Handy is the Communications Fellow at the North Carolina Community Action Association. She graduated from Brigham Young University-Idaho with a Bachelor's in Communications, emphasis in Organizational Communications and Advocacy. She started her career as a freelance social media manager, graphic designer, photographer, event coordinator, and copywriter during her last two years of college; and was hired as a project manager and marketing coordinator for a small non-profit in rural Idaho immediately after graduation. She recently moved back to North Carolina after a three year stay in rural Idaho. Mariah is a published author, an indoor house plant keeper, and an amateur tape artist.

Malcolm J. Ratchford is the President/CEO of PREP Pathways Consulting LLC. He considers himself a recovering nonprofit executive who finally discovered his purpose in life. Malcolm is the creator of The PGT Podcast Show that motivates and inspires people to discover their Purpose, expose their Gift, and ultimately power their Transformation. 

Working from Home? A Roadmap for Success!

April 10, 2020 | 10:00am – 11:00am

Presenter: Malcolm J. Ratchford, M.S.

How many times have you dreamed or wished you could work from home? A change in life circumstances or a recruitment tool for top talent, working from home is a part of our world today. There are many strategies to consider and pitfalls to avoid when presented with the opportunity to work from home. There are different work home experiences for employees and managers who supervise employees that work from home. This webinar will discuss best practices, problem areas, and create a roadmap for success! 

Leading and Engaging Employees Who Are Teleworking

April 13, 2020 | 10:00am – 11:00am

Presenter: Dr. Demond Spann

The workshop will give leaders an overview of how to lead and engage employees who are teleworking. What can we learn from this new normal to ensure employees are engaged and leaders are leading? Also, share with the participants the changes to consider as we maneuver through this pandemic.

Currently, Demond serves as a Consultant for GoodBetterGreat Consulting. He has spent the last three years working with Region IV Office of Head Start’s Training and Technical Assistance Network as a Grantee Specialist Manager and Training and Technical Assistance Coordinator.He has spent over 20 years working with Head Start as an Intern, Contract Accountant, Benefits Coordinator and Human Resources Director. He began his Head Start career at Mississippi Action for Progress, Inc. as an Intern in 1993. Demond’s career spans many different areas. One of his most exciting experiences was serving students as an adjunct professor in the School of Business at Mississippi College. He has a strong background in employee relations and a focus on staff morale and professional development.

Leading in Times of Coronavirus: Rebooting the Fearful Mind and Connecting to a Deeper Knowledge and Your Next Best Steps

April 14, 2020 | 10:00am – 11:00am

Presenter: Teri Beckman

Leading in times of crisis is challenging.  Reacting from a place of fear is not helpful.  Still, it is hard to stop feeling fear. This training will introduce simple methods to help you take control of your mind, find balance, and LEAD your organization and community, as is so desperately needed now.   For staff in all positions in the organization. 

When Executive Directors are looking to boost revenue, community impact and the strategic execution of their executive team, they call Teri Beckman CEO of HIGOL.  HIGOL routinely helps nonprofits boost revenue and impact by up to 50% in twelve months.  These days she and her team are helping organizations make strong pivots and thrive in the Corona age.  Teri’s first job was as a community organizer at the Sanders B. Moon Community Action Agency.  She has been connected to the movement for over thirty years.

Workplace Wellness Webinar

April 16, 2020 | 10:00am – 11:00am

Presenter: Patrice Graham, MPA

The average American worker spends the majority of their waking hours centered around working. Preparing for work, commuting for work and actually working. Since the majority of our time is spent at work, it makes sense to incorporate routines at work that will assist with our physical and mental health.



This webinar will explore ways to incorporate self-care into the workday. From light stretches that can be done at your desk, without your coworkers noticing, to breath work, to scheduling with your self-care in mind. We will explore a variety of wellness activities that can easily be incorporated during the workday and explain why prioritizing wellness is important.

Patrice first attended a yoga class in 2008 but dismissed yoga as “just stretching.” After trying yoga again in 2012 she fell in love with the feeling of inner peace that the yoga practice provides. Consistently attending yoga classes several times a week, after leaving her high-stress job also helped create healthy boundaries to ensure appropriate work/life balance. Inspired by the life-changing effects of Yoga in her own life, Patrice completed a 200hr Yoga Teacher Training. Patrice owns Colors of Yoga Raleigh, an inclusive, community-oriented yoga studio in Downtown Raleigh which aims to help impart the benefits of yoga to others, especially those that don't feel represented at other studios. Outside of yoga Patrice enjoys traveling, tennis, hiking and reading.

Shawn Howell is a Nationally Certified Results Oriented Management and Accountability (ROMA) Master Trainer with nearly 20 years of experience developing, managing, and implementing award winning programs. During his tenure with the Community Action network, Shawn worked in various positions in both Tennessee and Georgia that led to a strong expertise in the areas of program planning and development, data aggregation and analysis, and compliance oversight.  For the past 18 years, Shawn has used this expertise to educate administrators, program directors, board members, and front-line team members on opportunities to improve organizational efficiency and effectiveness.

ROMA Centered Program Evaluation: Improved Personal Accountability

April 21, 2020 | 10:00am – 11:00am

Presenter: Shawn Howell

Operating a strong results oriented organization requires leaders to shift from a compliance mentality to a mission aligned data driven mentality that focuses on internal accountability. In this session we will discuss the basic concepts associated with improved personal accountability through program evaluation in four categories: preparation, oversight, analysis, and utilization. 

Domestic Violence 101

April 23, 2020 | 10:00am – 11:00am

Presenter: Sharice Potts

Learn the dynamics of domestic violence, signs of abuse, tips on how to speak to someone being abused, and barriers survivors experience when attempting to leave.

Sharice Potts is the Community Awareness Coordinator at InterAct, Wake County’s sole provider of domestic and sexual violence services for survivors. Sharice extensive experience facilitating domestic violence groups for both men & women. She is deeply passionate about InterAct’s work and she looks forward to broadening its outreach and awareness efforts. Sharice received a Bachelor of Arts in Criminology and a Masters’ of Public Administration from John Jay College of Criminal Justice. Though a New Yorker at heart, she has truly enjoyed living in North Carolina the past seven years. She is wife, and mother of three. In her free time, she enjoys spending time with her family, reading, and watching action or romance movies.

Stay tuned for more webinars coming soon!

Past Webinars

This webinar series is free to all NCCAA members. If you’re a member and you missed a previous webinar, contact us today to receive links to access past webinars. Email info@nccaa.net with the subject line: Webinar Training Series – Member Access

Past Webinars In This Series

April 2, 10 am | Identifying Substance Use Issues and Mental Health Concerns in Case Management, taught by Marie Huggins



We offer a variety of training and certifications beyond our webinar series. Click the button to learn more about our in-person and online opportunities.



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