top of page

Online Head Start Family
Engagement Certificate Program


We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Head Start Family Engagement Certificate!

As of August 22, everyone who successfully completes the Case Management certificate program also receives 3.5 hours of CEU credit.

2023 Class Start Dates

March 27

August 14

October 23

More Information Below


As of August 2022, everyone who successfully completes the Case Management certificate program will also receive 3.5 hours of CEU credit. Designed based on feedback received from Head Start staff across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to the Head Start Program Performance Standard §1302.9.


A program must ensure staff who work directly with families on the family partnership process hired after November 7, 2016, have within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.


Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.


  • Module 1: History and Foundations of Practice

  • Module 2: Working with Families in Need

  • Module 3: An Empowerment Based Approach to Family Engagement and Relationship Building

  • Module 4: Case Management: Begin with the end in Mind

  • Module 5: Family Partnership Agreements

  • Module 6: Goal Setting and Documentation

  • Module 7: Safety First in Home Visiting

  • Module 8: Taking Good Care

At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to family service work, as well as demonstrate increased competence in working with families in need.


Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8









Individual Module Cost Total

20% Discount for Certificate (all 8 modules)



Confident Woman

"I think this would be extremely beneficial to new case managers or family service staff. It is also a great refresher for those who have been in their positions for years."

-- Participant

Art Class

"This course helped me a lot in being able to analyze situations; to look for more than the eye sees and to listen. It not only helped with the job, but as a whole all around."

— Participant

bottom of page