Head Start Family Engagement Certification
Next Classes Start
We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Head Start Family Engagement Certification!
Future classes scheduled to begin in 2022
Designed based on feedback received from Head Start staff across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to the Head Start Program Performance Standard §1302.9.
HSPP STANDARD §1302.9.
A program must ensure staff who work directly with families on the family partnership process hired after November 7, 2016, have within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.
Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.
Module 1: History and Foundations of Practice
Module 2: Working with Families in Need
Module 3: An Empowerment Based Approach to Family Engagement and Relationship Building
Module 4: Case Management: Begin with the end in Mind
Module 5: Family Partnership Agreements
Module 6: Goal Setting and Documentation
Module 7: Safety First in Home Visiting
Module 8: Taking Good Care
At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to family service work, as well as demonstrate increased competence in working with families in need.
Individual Module Cost Total
20% Discount for Certificate (all 8 modules)
"I think this would be extremely beneficial to new case managers or family service staff. It is also a great refresher for those who have been in their positions for years."
"This course helped me a lot in being able to analyze situations; to look for more than the eye sees and to listen. It not only helped with the job, but as a whole all around."
Frequently Asked Questions
Family Engagement & Case Management Certification Questions
Is there travel involved for any of your certifications?
Are any materials, books or equipment needed for your certificatons?
Can students access the course anytime?
Yes. Participants may access the course 24 hours/day and 7 days/week. There are no specific times when students must be online.
How are grades determined?
Grading is pass/fail and there are no letter grades. Mastery of the content is demonstrated through written feedback and assignments.
Is there a course facilitator?
Yes. An experienced course facilitator provides feedback based on submitted assignments.
Who should take this course?
Course content is relevant to both new and seasoned staff. All experience levels report learning new and valuable information.
How many hours per week does the course take?
Most students report spending between 1.5 to 4 hours on each module.
Is a Certificate provided?
Upon successful completion of the course, a university sealed certificate is issued from Southern University and A&M College and NCCAA.
Can we pay with a check?
Yes. We accept credit card or check payments. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. Checks should be made out to and mailed to
Who should I contact for more questions?
Please don't hesitate to contact us with additional questions at: firstname.lastname@example.org
Is there an extension and/or transfer policy?
Yes. If a student has been working through each module and in regular communication with their facilitator but fall behind due to extenuating circumstances discussed with their facilitator, an extension of 1 – 2 weeks may be given in order to successfully complete the course. Please note no extensions will be given in the final weeks of the course for participants who have been non-responsive to facilitator feedback or who are significantly behind in their coursework. Transfers are only given in the most extreme circumstances (i.e., natural disasters, prolonged hospitalizations, etc.) and determined on a case-by-case basis.
Individual modules can be purchased in order to fully complete the 8-module course should a student not qualify for an extension or transfer.
I just found the course and the cohort kicks off soon. Can I register for the upcoming cohort even if it will take time for my agency to process payment?
Great! We are so happy you found our course. Yes, you can register for the upcoming cohort as there is a set window for us to receive payment.
We must receive payment in full by check or credit card payment within 2 weeks of the start of the course. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. A PO with a specific payment date listed on the form must be received within 2 weeks of the start of the course.
If payment is not received within the first 2 weeks of the course, your access will be blocked until payment in full is received. Please note that additional time to complete the course will not be given. If you believe it will take longer for your agency to process payment, you are encouraged to register for the following cohort instead to ensure that payment is received on time.