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Online Case Management
Certificate Program


We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Case Management Certification!

As of August 2022, everyone who successfully completes the Case Management certificate program will also receive 3.5 hours of CEU credit.

2023 Class Start Dates

March 20

August 7

October 16

More Information Below



Designed based on feedback from community action agencies across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to updated CSBG Annual Reporting guidelines and CSBG Organizational Standard 7.9.

Agencies with staff enrolled in our certification training will not only meet this critical organizational standard, but also will be able to document staff time spent completing the course in the newly updated Community Service Block Grant Annual Report.



The organization conducts or makes available staff development/training (including ROMA) on an ongoing basis.


Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.


  • Module 1: History and Foundations of Practice

  • Module 2: Working with Families in Need

  • Module 3: An Empowerment Based Approach to Engagement

  • Module 4: ROMA as a Framework for Case Management

  • Module 5: Conducting Family Level Needs Assessment

  • Module 6: Reporting and Evaluating Our Results

  • Module 7: Safety First

  • Module 8: Navigating Conflict and the Importance of Self Care

At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to case management, as well as demonstrate increased competence in working with families in need.


Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8









Individual Module Cost Total

20% Discount for Certificate (all 8 modules)



Businesswoman with Mask

“Modules 1-6 were extremely helpful, since I have not had previous training in what case management involves, how it should be done, especially within the ROMA framework. These modules also provided very helpful tools (OARS, powerful questions, SOAP, etc.) and ways to approach difficult situations which may occur.”

— Participant

“This course helps provide a better understanding of what families go through and the initial cause for their current situations. This helps us know how our organization can help and provide support.”

— Participant

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