Case Management Certification

Next Classes Start January 4, 2021

We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Case Management Certification!

Not able to join us? Future classes scheduled to begin

March 22, 2021!


Designed based on feedback from community action agencies across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to updated CSBG Annual Reporting guidelines and CSBG Organizational Standard 7.9.

Agencies with staff enrolled in our certification training will not only meet this critical org standard, but also will be able to document staff time spent completing the course in the newly updated  Community Service Block Grant Annual Report.



The organization conducts or makes available staff development/training (including ROMA) on an ongoing basis.


Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.


  • Module 1: History and Foundations of Practice

  • Module 2: Working with Families in Need

  • Module 3: An Empowerment Based Approach to Engagement

  • Module 4: ROMA as a Framework for Case Management

  • Module 5: Conducting Family Level Needs Assessment

  • Module 6: Reporting and Evaluating Our Results

  • Module 7: Safety First

  • Module 8: Navigating Conflict and the Importance of Self Care

At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to case management, as well as demonstrate increased competence in working with families in need.


Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8









Individual Module Cost Total

20% Discount for Certificate (all 8 modules)



Frequently Asked Questions

Family Engagement & Case Management Certification Questions

Is there travel involved for any of your certifications?

All certifications are completely web-based courses. No travel is involved.

Are any materials, books or equipment needed for your certificatons?

The only equipment needed is a computer and internet connection. All course material will be provided through the e-learning platform.

Can students access the course anytime?

Yes. Participants may access the course 24 hours/day and 7 days/week. There are no specific times when students must be online.

How are grades determined?

Grading is pass/fail and there are no letter grades. Mastery of the content is demonstrated through written feedback and assignments.

Is there a course facilitator?

Yes. An experienced course facilitator provides feedback based on submitted assignments.

Who should take this course?

Course content is relevant to both new and seasoned staff. All experience levels report learning new and valuable information.

How many hours per week does the course take?

Most students report spending between 1.5 to 4 hours on each module.

Is a Certificate provided?

Upon successful completion of the course, a university sealed certificate is issued from Southern University and A&M College and NCCAA.

Can we pay with a check?

Yes. We accept credit card or check payments. Checks should be made out to and mailed to i50 Consulting Services, LLC P.O. Box 97083 Raleigh, NC 27624

Who should I contact for more questions?

Please don't hesitate to contact us with additional questions at:


NCCAA IS A 501(C)(3) • 4428 LOUISBURG RD, STE 101, RALEIGH NC 27616 • INFO@NCCAA.NET  •  p: 919.790.5757  f: 919.790.5767

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