Case Management Certification
Next Classes Start October 21, 2021
We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Case Management Certification!
Not able to join us? Future classes scheduled to begin
January 10, 2022!
Designed based on feedback from community action agencies across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to updated CSBG Annual Reporting guidelines and CSBG Organizational Standard 7.9.
Agencies with staff enrolled in our certification training will not only meet this critical org standard, but also will be able to document staff time spent completing the course in the newly updated Community Service Block Grant Annual Report.
CSBG ORG. STANDARD 7.9
The organization conducts or makes available staff development/training (including ROMA) on an ongoing basis.
Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.
Module 1: History and Foundations of Practice
Module 2: Working with Families in Need
Module 3: An Empowerment Based Approach to Engagement
Module 4: ROMA as a Framework for Case Management
Module 5: Conducting Family Level Needs Assessment
Module 6: Reporting and Evaluating Our Results
Module 7: Safety First
Module 8: Navigating Conflict and the Importance of Self Care
At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to case management, as well as demonstrate increased competence in working with families in need.
Individual Module Cost Total
20% Discount for Certificate (all 8 modules)
“Modules 1-6 were extremely helpful, since I have not had previous training in what case management involves, how it should be done, especially within the ROMA framework. These modules also provided very helpful tools (OARS, powerful questions, SOAP, etc.) and ways to approach difficult situations which may occur.”
“This course helps provide a better understanding of what families go through and the initial cause for their current situations. This helps us know how our organization can help and provide support.”
Frequently Asked Questions
Family Engagement & Case Management Certification Questions
Is there travel involved for any of your certifications?
Are any materials, books or equipment needed for your certificatons?
Can students access the course anytime?
Yes. Participants may access the course 24 hours/day and 7 days/week. There are no specific times when students must be online.
How are grades determined?
Grading is pass/fail and there are no letter grades. Mastery of the content is demonstrated through written feedback and assignments.
Is there a course facilitator?
Yes. An experienced course facilitator provides feedback based on submitted assignments.
Who should take this course?
Course content is relevant to both new and seasoned staff. All experience levels report learning new and valuable information.
How many hours per week does the course take?
Most students report spending between 1.5 to 4 hours on each module.
Is a Certificate provided?
Upon successful completion of the course, a university sealed certificate is issued from Southern University and A&M College and NCCAA.
Can we pay with a check?
Yes. We accept credit card or check payments. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. Checks should be made out to and mailed to
*Please note that payment must be received within 2 weeks of the start of a cohort. If payment is not received within the first 2 weeks of the course, your access will be blocked until payment in full is received. Please note that additional time to complete the course will not be given. If you believe it will take longer for your agency to process payment, you are encouraged to register for the following cohort instead to ensure that payment is received on time.
Who should I contact for more questions?
Please don't hesitate to contact us with additional questions at: firstname.lastname@example.org
Is there an extension and/or transfer policy?
Yes. If a student has been working through each module and in regular communication with their facilitator but fall behind due to extenuating circumstances discussed with their facilitator, an extension of 1 – 2 weeks may be given in order to successfully complete the course. Please note no extensions will be given in the final weeks of the course for participants who have been non-responsive to facilitator feedback or who are significantly behind in their coursework. Transfers are only given in the most extreme circumstances (i.e., natural disasters, prolonged hospitalizations, etc.) and determined on a case-by-case basis.
Individual modules can be purchased in order to fully complete the 8-module course should a student not qualify for an extension or transfer.
I just found the course and the cohort kicks off soon. Can I register for the upcoming cohort even if it will take time for my agency to process payment?
Great! We are so happy you found our course. Yes, you can register for the upcoming cohort as there is a set window for us to receive payment.
We must receive payment in full by check or credit card payment within 2 weeks of the start of the course. We also accept Purchase Orders (PO) with a confirmed payment date stated on the PO. A PO with a specific payment date listed on the form must be received within 2 weeks of the start of the course.
If payment is not received within the first 2 weeks of the course, your access will be blocked until payment in full is received. Please note that additional time to complete the course will not be given. If you believe it will take longer for your agency to process payment, you are encouraged to register for the following cohort instead to ensure that payment is received on time.