Case Management Certification

Next Classes Start October 12, 2020

We are pleased to announce that the North Carolina Community Action Association, in partnership with Southern University, is offering a Case Management Certification!

Not able to join us? Future classes scheduled to begin

in 2021


Designed based on feedback from community action agencies across the state of North Carolina, this comprehensive, web-based certification curriculum was developed in response to updated CSBG Annual Reporting guidelines and CSBG Organizational Standard 7.9.

Agencies with staff enrolled in our certification training will not only meet this critical org standard, but also will be able to document staff time spent completing the course in the newly updated  Community Service Block Grant Annual Report.



The organization conducts or makes available staff development/training (including ROMA) on an ongoing basis.


Embedded in each of the eight web-based modules are assignments designed to encourage critical reflection and skill application. Participants will complete one module per week, with the web-based platform allowing them to work at their own pace.


  • Module 1: History and Foundations of Practice

  • Module 2: Working with Families in Need

  • Module 3: An Empowerment Based Approach to Engagement

  • Module 4: ROMA as a Framework for Case Management

  • Module 5: Conducting Family Level Needs Assessment

  • Module 6: Reporting and Evaluating Our Results

  • Module 7: Safety First

  • Module 8: Navigating Conflict and the Importance of Self Care

At the completion of the course, participants should be able to demonstrate increased knowledge of theories and concepts related to case management, as well as demonstrate increased competence in working with families in need.


Module 1

Module 2

Module 3

Module 4

Module 5

Module 6

Module 7

Module 8









Individual Module Cost Total

20% Discount for Certificate (all 8 modules)




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