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NCCAA’s certification courses help new and seasoned employees advance their careers



Nearly a dozen North Carolina community action professionals recently received case management certification following completion of an eight-week certification course.

Professional development is integral to career success. The North Carolina Community Action Association’s Case Management and Head Start Family Engagement certification courses are uniquely designed to both provide new staff with the skills they need to thrive and serve as a refresher for veteran employees. The web-based programs are open to members of community action agencies as well as non-profit and corporate organizations. The eight-week courses are conducted by a live facilitator who grades assignments, answers questions and otherwise helps students complete the course. Both programs are certified by Southern University and A&M College.


The Head Start Family Engagement certification course is designed from feedback received from Head Start staff across the state in response to the national Head Start Program Performance Standard. Course modules include history, working with families in need, an empowerment-based approach to family engagement and case management. For information on NCCAA’s Head Start Family Engagement Certification course, please click HERE.


The Case Management course is designed from feedback by community action agencies across the state in response to updated CSBG annual reporting guidelines and CSBG organizational standard 7.9. Course content includes history, ROMA, stress management, working with families in need, documenting results, and more. For information on NCCAA’s Case Management Certification course, please click HERE.


Congratulations to the following North Carolina community action agency staff members who recently completed NCCAA’s most recent Case Management certification program. We are excited by your dedication and look forward to your continued contributions within the network.


Charlotte Area Fund

  • Andrea Adams, Care Success Coach

  • Steffanie Augustine, Success Coach and High School Equivalency Instructor

Welfare Reform Liaison Project

  • Robert Sims, Success Coach

  • Sherrie Moore, Success Coach

Johnston-Lee-Harnett Community Action

  • Denise Williams, CSBG STARS Counselor

  • Kelly True, CSBG STARS Senior Counselor

  • Maria Newland, CSBG STARS Counselor

  • Nicole Jones, CSBG STARS Senior Counselor

  • Tanisha Rouse, CSBG STARS Counselor

Blue Ridge Community Action

  • Peyton Johnson, Case Manager

  • Kelcie Richardson, Community Service Worker I

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